Dog at a restaurant
© Jaromir Chalabala - Shutterstock

Client leaves bad review for this dog-friendly bar: Owner's reply is admirable

By Greta Inglis Dog Behaviourist | Animal Behaviourist

Published on the

When a client wrote a negative review following their visit to this dog-friendly establishment, it took the owner no time to think of the perfect response.

Many dog owners think of their pets as an integral part of the family, joining in with family activities whenever possible. 

Sadly, as demonstrated by this story, not everyone sees it this way. 

A dog-friendly establishment

While the number of places that welcome our four-legged friends may be increasing, this doesn't always mean our dogs will be allowed or welcomed by other visitors.

Related video:

A bar in Valladolid (Spain) recently recieved a negative 2 star review, purely for the fact that they allowed dogs to join their owners inside: 

"It's disgusting that they let dogs come into the place. They should have warned us beforehand".

To everyone's surprise, the owner didn't hestitate to share his thoughts with the customer: 

"Good afternoon Javier, we have always welcomed dogs in our establishments, and will continue to do so. Their presence is far more enjoyable than that of people such as yourself, it's your comment that's disgusting. Thank you", replied the owner.

Support for the tweet 

The tweet, shared by @soycamarero, quickly gained popularity online, with over 4,000 likes and countless comments, complimenting the incredible response given by the owner. 

Some comments did criticise his behaviour, suggesting that he could perhaps have been more polite when responding to the client. 

What is the law on dogs in public establishments?

In the UK there's no law to say that dogs aren't permitted in bars or restaurants, but they must be kept under control at all times. Food hygiene regulations do state that dogs aren't allowed in areas where food is prepared, handled or stored.

Owners of establishments can choose to prevent dogs from entering, if they believe it to be necessary and they may ask that your pup is kept on lead

What do you think of this story? Let us know in the comments below 👇
More news about...

What did you think of this article?

Thanks for your feedback !

Thanks for your feedback !

Leave a comment
Connect to comment
Want to share this article?