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Dog at a restaurant
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Customer posts negative review about dog-friendly bar; owner's reply wins praise

By Greta Inglis Dog Behaviourist | Animal Behaviourist

Published on the

When a client wrote a negative review following their visit to this dog-friendly establishment, it took the owner no time to think of the perfect response.

Many dog owners consider their pets an integral part of the family, joining in with family activities whenever possible. 

Sadly, as this story demonstrates, not everyone sees it this way. 

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A dog-friendly establishment

While the number of places that welcome our four-legged friends may be increasing, this doesn't always mean other visitors will allow or welcome our dogs.

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A bar in Valladolid (Spain) recently recieved a negative 2-star review, purely for the fact that they allowed dogs to join their owners inside: 

"It's disgusting that they let dogs come into the place. They should have warned us beforehand".

To everyone's surprise, the owner didn't hesitate to share his thoughts with the customer: 

"Good afternoon Javier, we have always welcomed dogs in our establishments, and will continue to do so. Their presence is far more enjoyable than that of people such as yourself, it's your comment that's disgusting. Thank you", replied the owner.
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Support for the post

The post, shared by @soycamarero, quickly gained popularity online, with over 4,000 likes and countless comments, complimenting the incredible response given by the owner. 

Some comments criticised his behaviour, suggesting that he could have been more polite when responding to the client. 

What is the law on dogs in public establishments?

In the UK, no law says that dogs aren't permitted in bars or restaurants, but they must be controlled at all times. Food hygiene regulations state that dogs aren't allowed in areas where food is prepared, handled or stored.

Owners of establishments can choose to prevent dogs from entering if they believe it to be necessary, and they may ask that your pup be kept on lead. 

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