F
Frankyp
I wanted to share my ongoing bad experience with Ultra Premium Direct. I signed up for a subscription in late 2025. The first two deliveries went really well. However, at the end of April, they charged my card around £80 and delivered nothing. I've sent several emails via their website, but with no response... I then decided to ask to cancel my subscription and request a refund, and now I feel like I'm being given the total runaround: no reply, and the phone number is either constantly busy or they just don't answer. I received an email (from a no-reply address) telling me they had tried to reach me on my mobile (which is a lie). Basically, it's a total scam! They don't deliver, they don't reply, and they refuse to cancel the subscription!
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